Interactive Voice Responce (IVR) Systems

More Information About IVR

Interactive voice response, (IVR), is a computerized system that allows a telephone caller to select options from a voice menu, interfacing with a computer system. A pre-recorded voice prompts the caller to press telephone keypad numbers for specific options chosen--or to answer voice prompts with simple answers such as "yes" or "no." Newer systems use natural language speech recognition to interpret questions the caller wants answered. Guided Speech Interactive Voice Response (IVR) integrates real human agents into the application to help the speech recognition with human context. read more...

Choosing telecommunications equipment and telecommunication services does not have to be confusing. Be clear on a few issues involving equipment and services. The frontend work will help you choose the right telephone system and save your business time and money. read more...

Voice over Internet Protocol (VoIP) is a teleophony product that sends voice traffic over IP-based networks. VoIP services can make your business more efficient and save money compared to traditional telephone services. Consider some things before buying VoIP product and services. read more...

Message On Hold services provides the opportunity to market to your customers. Most business phones have build in audio play for Message On Hold. Even regular phones can have player equipment added. Customize your Message On Hold for increased returns and happier customers. read more...

Long distance is one of the most common and important telecommunication services a business uses. When shopping for the best long distance plan, know how to assess your company's overall phone service needs and phone bills, which can look different when broken down. read more...

There are several audio teleconferencing options available, from reservationless to operator-assisted, to digital VoIP. Teleconferencing is an efficient means of communication for businesses and worth utilizing. read more...